Welcome to the CRKT Store FAQ page. Here you’ll find answers to common questions about our premium knives, multi-tools, and sharpening equipment. If you don’t find what you’re looking for, our knife enthusiast support team is always ready to help at [email protected].
About Our Products
What types of products does CRKT Store specialize in?
We specialize in high-quality cutting tools and accessories including:
- Fixed blade and folding knives from top brands like Benchmade, Buck, and Kershaw
- Multi-tools from Leatherman and other manufacturers
- Professional knife sharpeners and honing equipment
- Premium knife accessories and customization parts
Are your knives suitable for professional use?
Absolutely. We carry professional-grade tools designed for outdoor enthusiasts, tradespeople, and collectors who demand precision and durability in their equipment.
Do you offer ceramic honing steels?
Yes, we carry a selection of ceramic honing steels and other sharpening equipment to keep your blades in optimal condition.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all transactions. Your payment security is our top priority.
Shipping & Delivery
Where do you ship to?
We ship worldwide except to certain Asian countries and remote regions due to customs restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Includes full package tracking
- Free Global Shipping (for orders over $50):
- Carrier: EMS (Express Mail Service)
- Delivery Time: 15-25 days after dispatch
- Includes basic tracking information
How long does order processing take?
All orders are processed within 1-2 business days from our Virginia Beach headquarters. During peak seasons, processing may occasionally take up to 3 days.
Will my package be discreet?
Yes, all shipments are packaged discreetly for privacy and security, with protective materials to prevent damage in transit.
Returns & Exchanges
What is your return policy?
We offer no-hassle returns within 15 days of delivery. Simply contact our customer service team to initiate the return process.
What if my item arrives damaged?
We carefully package all items to prevent damage, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll resolve the issue promptly.
Contact Information
How can I contact CRKT Store?
You can reach our knife enthusiast support team at:
- Email: [email protected]
- Mailing Address: 4870 Murry Street, Virginia Beach, US 23451
Do you have a physical store location?
Our headquarters are located at 4870 Murry Street, Virginia Beach, US 23451, but we primarily operate as an online retailer serving customers worldwide.
Thank you for choosing CRKT Store for your premium knife and tool needs. We’re committed to delivering precision tools with the same care and efficiency that went into their craftsmanship.